SHIPPING

1. Shipping options and delivery time
We provide the following global shipping services
The default shipping method is air shipping.

2. Other delivery methods🚚
We support customers to choose express
Such as DHL, Fedex, UPS, etc., and need to pay additional shipping costs. Please refer to the checkout page.
Standard delivery 7-15 working days
Express delivery 4-8 working days
Delivery time starts from the time the order is shipped (not when the order is placed).
Other countries/remote areas may take longer,

2. Order processing time
Order verification and packaging takes 1-2 working days.
Production takes 2-4 days (custom products & bulk orders take 4-7 days)
Delays may occur during holidays or promotions. If delays occur, we will notify you by email.

3. Shipping costs
Calculated at checkout based on weight and destination.
Free shipping for orders over $100 (standard delivery only).

4. Duties and Taxes
Duties/Taxes may apply depending on your region. Please check your local customs regulations before placing an order.
If your country requires a tax number for shipping packages, such as Brazil/Chile/etc., please fill in the tax number or send it to our email: support@followyourstars.com

5. Order Tracking
After shipment, you will receive a tracking number via email.
Get real-time updates using our order tracker.

6. Lost or stuck package?
Lost in transit?
Logistics information not updated
Detained by customs?
Please contact us for assistance 15 working days after shipment

7. Returns and undeliverable packages
Please make sure the delivery address is correct/mobile number is available.
Please refer to our Return Policy for details.

⚠️ Important Notes

🔸If there is a delay caused by force majeure, please be patient
🔸 Address Accuracy: Please check your delivery address carefully - we are not responsible for incorrect information.
🔸 Weather/Events: Extreme weather (storms, strikes) may delay delivery.
🔸 Contact Us: For urgent issues, please email support@followyourstars.com and include your order number.

Thanks for your understand and support！