FREQUENTLY ASKED QUESTIONS

When will I receive my order?

Orders ship Monday-Friday. In-stock products typically ship within 48 business hours after you submit your order. Delivery time will depend upon product availability and selected shipping method.

When will I receive a product if it’s on backorder?

The store is occasionally out-of-stock on popular items. It may take between 1-4 weeks for a product on backorder to be shipped to you. You will receive an e-mail notification upon shipment.

How much is shipping and handling for my order?

Shipping costs are calculated based on the shipping method you choose. Your shipping charges will be stated when you place your order. In your shopping cart, you are not responsible for the handling fee.Duties and customs fees are the responsibility of the sender.

What is the policy and process for returns?

Our return policy is very simple:
If you're not happy with a purchase that you made on Followyourstars.com, for any reason, you can return it to us within 30 days from the date of package delivery.
As soon as it arrives, we'll issue a full refund for the entire purchase price.
Please note - Followyourstars does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality
We appreciate your understanding and ask that you double check your order details before purchasing. If you have accidentally ordered the wrong item, please contact us within 12 hours via Instagram @Followyourstars or email support@Followyourstars.com for assistance.
If you receive a defective item, please notify us via Instagram @Followyourstars or email: support@Followyourstars.com within 24 hours of receiving the item and provide us with a picture of the defect. We will provide you with an appropriate compensation policy.